nwpk Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") is published by nwpk ("nwpk", "we", "us", "our"), the operator of the online betting and casino platform accessible at https://nwpk.io. This Policy explains how nwpk collects, uses, stores, shares, and protects personal data relating to registered players, prospective players, and visitors to the nwpk platform ("you", "your").

This Policy applies to all personal data processing activities carried out by nwpk in connection with the operation of its platform, including sports betting services, casino gaming, payment processing, customer support, and promotional communications. It applies to all users of the nwpk platform regardless of the device or channel through which the platform is accessed.

By registering an account with nwpk or by continuing to use the nwpk platform after this Policy has been made available to you, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, you should not use the nwpk platform. This Policy should be read alongside nwpk's Terms & Conditions and Responsible Gaming Policy.

2. Personal Data We Collect

nwpk collects the following categories of personal data in connection with the operation of its platform and services:

2.1 Account Registration Data

• Full legal name
• Date of birth (to verify that you are 21 years of age or older)
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)
• Mobile phone number
• Email address
• Username and encrypted password

2.2 Identity Verification Data

• National Identity Card (NID) number and/or scanned copy
• Passport or driving licence details, where provided as an alternative to NID
• Proof of address documentation (e.g., utility bill, bank statement)
• Facial or photographic identification, where requested for enhanced verification

2.3 Financial & Transaction Data

• Payment method details (e.g., bKash account number, Nagad number, Rocket number, Upay account, bank account reference)
• Deposit and withdrawal transaction history, including amounts in Bangladeshi Taka (৳ BDT)
• Chargeback and dispute records, where applicable

2.4 Betting & Gaming Activity Data

• Sports bets placed, including market, selection, stake, and outcome
• Casino game sessions, including game title, provider, session duration, bet size, and result
• Bonus and promotion activity, including opt-ins and wagering progress

2.5 Technical & Device Data

• IP address and approximate geographic location
• Device type, operating system, and browser type and version
• Session timestamps, page views, and click-path data
• Cookie identifiers and similar tracking data (see Section 7)

2.6 Communications Data

• Customer support enquiries and responses, including live chat and email records
• Feedback, complaints, and dispute correspondence
• Responses to surveys or promotional communications, where you have opted in

3. How We Collect Your Data

nwpk collects personal data through the following channels:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or participate in a promotion.
• Automatically — when you access and navigate the nwpk platform, our servers and analytics tools automatically collect device and session data, including IP address, browser fingerprint, and navigation behaviour.
• From payment providers — when you initiate a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or a bank transfer, the relevant payment provider shares transactional confirmation data with nwpk to facilitate the completion of your request.
• From identity verification partners — where nwpk engages a third-party identity verification service to authenticate documents submitted by you, that service may share verification outcomes and associated metadata with nwpk.
• From game content providers — third-party game studios such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe may share game session data with nwpk for the purpose of account reconciliation, dispute resolution, and responsible gaming monitoring.

4. Legal Basis for Processing

nwpk processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:

Processing Activity	Legal Basis
Account registration and identity verification	Performance of contract; legal obligation
Processing deposits and withdrawals in ৳ BDT	Performance of contract
Betting and gaming activity records	Performance of contract; legitimate interests
Fraud detection and anti-money-laundering checks	Legal obligation; legitimate interests
Customer support communications	Performance of contract; legitimate interests
Responsible gaming monitoring and interventions	Legal obligation; legitimate interests
Marketing and promotional communications	Consent (opt-in only)
Platform analytics and performance improvements	Legitimate interests

5. How We Use Your Personal Data

nwpk uses the personal data it collects for the following specific purposes:

• Account management: To create and maintain your nwpk player account, authenticate your login sessions, and manage account settings and preferences.
• Age and identity verification: To confirm that you are at least 21 years of age and that the identity you have provided is genuine, in compliance with our obligations under applicable law.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank channels; to reconcile transactions denominated in Bangladeshi Taka (৳ BDT); and to maintain accurate financial records.
• Fraud prevention and security: To detect and prevent fraudulent account activity, unauthorised access, money laundering, bonus abuse, and other prohibited conduct as described in nwpk's Terms & Conditions.
• Responsible gaming: To monitor gaming patterns, identify signs of problem gambling behaviour, and intervene with appropriate tools such as deposit limits, session reminders, cooling-off periods, and self-exclusion where necessary.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance in connection with your nwpk account and gaming activity.
• Platform improvement: To analyse aggregated, anonymised usage data to improve the performance, reliability, and user experience of the nwpk platform.
• Regulatory compliance: To meet our obligations under applicable law, including maintaining records, responding to lawful requests from authorities, and conducting required audits.
• Marketing communications: To send you promotional offers, tournament announcements (BPL, IPL, T20 World Cup), and bonus notifications — but only where you have provided your explicit consent to receive such communications. You may withdraw consent at any time.

6. Sharing Your Personal Data

nwpk does not sell or rent your personal data to third parties. We share personal data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

6.1 Payment Processing Partners

To process your deposits and withdrawals, nwpk shares relevant transaction data with payment providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. These providers receive only the data necessary to execute the requested transaction and are bound by their own privacy obligations.

6.2 Game Content Providers

Third-party game studios — including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe — receive session and player identifiers necessary to operate their game content within the nwpk platform. These providers do not receive your full identity details and are contractually prohibited from using shared data for any purpose beyond game operation.

6.3 Identity Verification Services

Where nwpk engages a third-party identity verification partner to authenticate documents you have submitted, that partner will process your identity data under a strict data processing agreement with nwpk. Verification outcomes are returned to nwpk, and the third party is not permitted to retain or repurpose your data beyond the verification task.

6.4 Legal and Regulatory Disclosure

nwpk may be required to disclose personal data in response to a valid legal request from a competent authority, court order, or regulatory body. In such cases, nwpk will disclose only the minimum data required to satisfy the lawful request and will notify you where legally permitted to do so.

6.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of nwpk's business, personal data held by nwpk may be transferred to the acquiring entity. You will be notified of any such transfer and given the opportunity to close your account if you do not wish your data to be transferred.

7. Cookies & Tracking Technologies

nwpk uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit the nwpk website. They help us remember your session, preferences, and login state, and enable us to analyse platform usage patterns.

7.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session authentication cookies and security tokens. These cannot be disabled without impairing your ability to use the platform.
• Functional cookies: Used to remember your preferences such as language and layout settings, improving your experience on return visits.
• Analytics cookies: Used to collect anonymised data on how users interact with the nwpk platform, including page views, session duration, and navigation paths. This data helps us improve the platform.
• Marketing cookies: Used, with your consent, to deliver relevant promotional content and measure the effectiveness of nwpk's marketing campaigns.

7.2 Managing Cookies

You may control cookie settings through your browser. Most browsers allow you to refuse or delete cookies. Please note that disabling essential cookies may prevent you from accessing certain features of the nwpk platform. For full details on how to manage cookies in your specific browser, please consult your browser's help documentation.

8. Data Security

nwpk implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmissions between your device and the nwpk platform
• Encrypted storage of passwords using industry-standard hashing algorithms — nwpk staff cannot view your plain-text password
• Role-based access controls ensuring that personal data can only be accessed by staff members with a legitimate operational need
• Regular security assessments and penetration testing of the nwpk platform infrastructure
• Secure, access-controlled data centre environments for all servers and databases used to operate nwpk
• Incident response procedures to detect, contain, and report data security incidents within required timeframes

While nwpk takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You play an important role in protecting your own account by keeping your login credentials confidential and contacting nwpk support immediately if you suspect any unauthorised access to your account.

9. Data Retention

nwpk retains personal data for as long as is necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by applicable law. The following general retention principles apply:

• Active account data: Retained for the duration of your account relationship with nwpk and for a defined period thereafter to satisfy legal and audit obligations.
• Identity verification records: Retained in accordance with applicable anti-money-laundering and know-your-customer regulations, typically for a minimum of five (5) years following account closure.
• Transaction records: Retained for a minimum of five (5) years following the date of the transaction to satisfy financial record-keeping requirements.
• Customer support records: Retained for a period of three (3) years following closure of the relevant support case.
• Marketing consent records: Retained for the duration of the consent and for a defined period thereafter to demonstrate compliance.

When personal data is no longer required for any of the purposes listed above, nwpk will securely delete or anonymise it in accordance with our internal data retention schedule.

10. Your Data Rights

Subject to applicable law, you have the following rights in respect of your personal data held by nwpk:

• Right of access: You may request a copy of the personal data nwpk holds about you at any time.
• Right to rectification: You may request that inaccurate or incomplete personal data held by nwpk be corrected or updated.
• Right to erasure: You may request that nwpk delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to nwpk's legal obligations to retain certain records.
• Right to restriction: You may request that nwpk restrict the processing of your personal data in certain circumstances, for example while a dispute regarding the accuracy of the data is resolved.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format where processing is carried out by automated means on the basis of consent or contract.
• Right to object: You may object to nwpk's processing of your personal data where that processing is based on legitimate interests, including profiling for direct marketing purposes.
• Right to withdraw consent: Where nwpk processes your data on the basis of consent (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact the nwpk support team using the details provided in Section 13. nwpk will respond to all verified data rights requests within a reasonable timeframe and will not charge a fee for standard requests. nwpk reserves the right to request proof of identity before acting on a data rights request.

11. Children's Privacy

The nwpk platform is strictly intended for adults aged 21 years or older. nwpk does not knowingly collect personal data from individuals under the age of 21. If you believe that a person under the age of 21 has registered an account with nwpk or has provided personal data to nwpk, please contact our support team immediately. Upon confirmation, nwpk will take prompt steps to close the account and delete all associated personal data.

12. Changes to This Privacy Policy

nwpk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or operational requirements. Where changes are material, nwpk will provide reasonable notice to registered players via the platform or by email to the address on file. The date of the most recent revision is displayed at the top of this Policy. Your continued use of the nwpk platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms.

We recommend that you review this Privacy Policy periodically to stay informed about how nwpk handles your personal data. Previous versions of this Policy are superseded by the current version upon the stated effective date.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to nwpk's handling of your personal data, please contact the nwpk data support team using the details below. All correspondence must be submitted in English.

• Support Email: support at nwpk.io (plain text — not a clickable link)
• Response Time: nwpk aims to acknowledge all privacy-related enquiries within 48 hours and to resolve them within a reasonable period thereafter (Bangladesh Standard Time, UTC+6)
• Support Hours: 24 hours a day, 7 days a week, including Bangladesh public holidays
• Platform: nwpk.io

This Privacy Policy was last reviewed and updated on 1 January 2026. All previous versions of this Privacy Policy are superseded by this version. nwpk reserves all rights not expressly granted herein.